Website Mandarin Oriental Hotel Group
The award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality.
Hostess – Sand & Koal
Responsibilities:
- During the opening procedure, ensure that the tabletop set up is set according to the restaurant’s requirements.
- Ensure that all tabletop items are clean and in good repair.
- Arrange restaurant seating plan in line with reservation book and Restaurant Manager requirements.
- Clean chair/sofa cushions.
- Set up the hostess desk according to the standards of Emirates Palace Mandarin Oriental.
- Greet the guest in a friendly and courteous manner according to the standards of Emirates Palace Mandarin Oriental.
- Seat the guest according to the standards of Emirates Palace Mandarin Oriental.
- Assist with service as required by the Restaurant Manager.
- Handle all telephone bookings and inquiries in accordance with the standards of Emirates Palace Mandarin Oriental.
- Ensure that the Restaurant Manager and Assistant Restaurant Manager are kept informed of all guest comments and complaints.
- During the closing procedure, ensure that all tabletop items are collected and cleaned as per the standards set by Emirates Palace Mandarin Oriental.
- To be present in the restaurant during service hours.
- Ensure that all menus, drinks list, and guest collateral items are kept clean and undamaged according to the standards set by Emirates Palace Mandarin Oriental.
- Assist Restaurant Manager in maintaining all guest history records.
- Attend communication meetings, briefings, and training sessions as required by the Restaurant Manager, Training Manager, and Food and Beverage Manager.
- To keep the uniform neat and clean and ensure personal grooming and hygiene are in line with standards set by Emirates Palace Mandarin Oriental.
Skills and requirements:
- Previous experience in the same role in a luxury hotel is preferred, resort experience will be a plus.
- Strong communication and customer service skills.
- Additional language will be a plus, Italian language will be a great advantage.
To apply for this job please visit careers.mandarinoriental.com.