Website Johnson Controls
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Inside Sales, Customer Service and Technical Services Manager, MEA
Job Description
What you will do
We are seeking a dynamic and experienced Customer Service and Inside Sales Leader to oversee operations across the Middle East and Africa region. Based in Dubai, this role is responsible for managing a high-performing team of 15 professionals, driving excellence in order management, customer engagement, and sales support across multiple product sectors and ERP platforms.
How you will do it
Team Leadership & Development.
- Lead, coach, and develop a team of 17 customer service and inside sales professionals.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Set performance goals and conduct regular evaluations.
- Order Management & Fulfillment.
- Oversee region-wide order entry and processing across multiple ERP platforms.
- Ensure timely and accurate order fulfillment in alignment with customer expectations and internal KPIs.
- Collaborate with Manufacturing, logistics, and finance teams to resolve order related issues.
- Customer Experience & Relationship Management.
- Serve as a key point of contact for escalations and strategic customer interactions.
- Drive customer satisfaction through proactive communication and problem-solving.
- Implement best practices to enhance service delivery and responsiveness.
- Sales Support & Enablement.
- Partner with field sales teams to support lead generation, quoting, and pipeline management.
- Utilize Salesforce to track opportunities, customer interactions, and performance metrics.
- Provide insights and reporting to support regional sales strategies.
- Provide support on holistic transaction management from quote to AR, working with the remote finance team.
Systems & Process Optimization
- Leverage SAP and Salesforce to streamline workflows and improve data accuracy.
- Identify and implement process improvements to enhance operational efficiency.
- Ensure compliance with company policies and regional regulations.
What we look for
- Minimum 10 years of experience in customer service, inside sales, or operations leadership.
- Proven experience managing teams in a regional or multi-country setting.
- Strong proficiency in SAP and Salesforce is essential.
- Excellent communication, analytical, and organizational skills.
What we offer
- Competitive compensation and benefits package.
- Opportunity to lead a strategic function in a high-growth region.
- Collaborative and multicultural work environment.
- Career development and global mobility opportunities.
To apply for this job please visit jobs.johnsoncontrols.com.