IT & CRM Administrator – Dubai

We are seeking a highly skilled IT & CRM Administrator who will play a critical role in maintaining and optimising our CRM (Zoho) system, and providing essential IT infrastructure support across the company.

You must be a high calibre professional, keen to work as part of the Spearhead Team.

Key Responsibilities:

CRM System Administration (Zoho CRM)

• Administer, maintain, and optimize Zoho CRM for performance and compliance.
• Provide user support, resolve technical issues, and ensure data quality.
• Develop automated reports and dashboards for management visibility.
• Manage user access, security, and conduct CRM training.
• Support CRM integrations and analyse data for marketing and performance insights.

IT Systems Management & Support

• Provide Level 1 and 2 support for desktops, laptops, servers, and networks.
• Manage Windows Server, Active Directory, DNS, SQL, storage, and Fortinet Firewall.
• Administer Microsoft Office 365, cloud security, and ensure data backups and recovery.
• Manage telephony systems, office Wi-Fi, and biometrics / CCTV devices.
• Support virtual training setups and liaise with external technical vendors.

The Key Competencies We Seek Are:

• Proven experience in CRM administration (Zoho or similar) and strong IT systems support skills.
• High attention to detail with a focus on data integrity and system optimisation.
• Ability to provide effective user training and professional technical support.

Desired Skills & Experience

• Degree / Diploma in IT or related field, with 2-3 years of hands-on experience in both CRM and IT support.
• Strong knowledge of Microsoft Office 365, server management, cybersecurity basics, firewalls, and backups.
• Excellent communication, time management, and troubleshooting abilities; relevant certifications are a plus.

The working week is five days – Monday to Friday.  However, candidates will be expected to work hard to meet targets and deadlines.  If this means putting in extra hours at times, then you should be prepared to do this.

How to Apply:

VERY IMPORTANT: Please note your applications must be submitted with:

• A professional covering letter, addressed to ‘Spearhead HR Department’ explaining clearly why you are the best candidate for this position
• The Spearhead Candidate Questionnaire (below), must also be fully completed 
• A proven sales track record showing that you are fully capable of reaching your targets

Applications submitted without a proper covering letter, or without answering all the questions on the Spearhead Candidate Questionnaire, will be disregarded.

We trust you will understand that, due to time constraints, only candidates who match certain criteria will be contacted.