Key Account Manager (KAM) Employee Benefits

Job Responsibilities

Function as point of contact with key corporate accounts. Tasks & responsibilities are to actively manage the client’s policy daily (other than claims and additions/deletions) and maintain a regular relationship with the customer.

Main tasks:

• Implementing/onboarding new business
• Checking policy documents and respective documentation prior to releasing to clients whilst providing a prompt service to clients
• Arranging induction/roll out session to clients
• Arranging wellness sessions with providers to large key clients when deemed necessary or by request
• Visiting clients on quarterly basis with consultant or directly
• Working on renewals by following up terms with Insurers 45 /60 days prior to expiry or more based on client request or requirement & arrange alternative quotations if required
• Submitting a comparison to the client and engaging in negotiations
• Assisting client with additions/deletion escalation by coordinating with insurer
• Providing assistance/procedures to all clients for their tailored insurance policies in regard to reimbursement processes, authorizations, general enquiries etc. by providing them with the necessary information/procedure templates, etc
• Manage all email inquiries in a timely manner and within our strict parameters
• Managing any complaints through emails to maintain records and consult with Compliance Dept., while escalating internally

Communications with external parties:

• Insurers : All insurance providers on the Nexus panel.
• Clients: Designated Key Corporate clients.