Landlord Relations Officer

Deluxe Holiday Homes is Dubai’s leading vacation rental management firm, boasting a comprehensive suite of services that spans across vacation rentals, property management, real estate brokerage, and more. With a commitment to innovation, professionalism, and excellence, we manage over 800+ properties and employ a dedicated team of over 270+ professionals.

Responsibilities:

Property Handover & Termination Formalities

• Manage and oversee the physical handover process of all terminated properties, ensuring a seamless transition between Deluxe Holiday Homes and the landlord or their representative.
• Prepare and maintain detailed handover checklists and documentation for each property.
• Coordinate with the concerned landlord to schedule handover appointments and ensure clear communication of timelines and requirements.
• Ensure all keys, access cards, remote controls, and relevant documents are collected, recorded, and handed over properly.
• Maintain an accurate log of all handovers for internal tracking and reporting.

Pre-Handover Inspection & Issue Resolution

• Conduct thorough pre-handover inspections of all properties scheduled for handover.
• Identify and document any issues, damages, or pending responsibilities under Deluxe Holiday Homes’ scope.
• Re-inspect the property to verify all works have been completed to standard before final handover.
• Prepare a detailed inspection and handover report to be signed by both parties.

Property inspections Prior to Owner Stays

• Conduct regular inspections of the property to ensure proper upkeep, cleanliness, and readiness for owner visits or stays.
• Verify that all utilities, amenities, and facilities are fully functional and in excellent condition for owners.
• Document each inspection with photos and detailed reports to maintain clear property history and records.
• Conduct post-owner-stay inspections to ensure the property remains in optimal condition and address any immediate concerns.

Owner Stays Management & Check-In Assistance

• Personally oversee or assist with owner check-in formalities, including:
• Welcoming the landlord or their representative.
• Explaining property features and amenities.
• Ensuring all utilities, access cards, and facilities are in working order.
• Handle any special requests made by the owner to enhance their stay experience.
• Conduct post-stay inspections to confirm the property remains in good condition after owner departures.

Internal Coordination & Follow-Up

• Escalate any delays or challenges to the direct supervisor to avoid disruptions in handover schedules.
• Ensure that the property is fully ready cleaned, cleared, and free of liabilities prior to the official handover.

Additional Responsibilities:

• Maintain accurate and updated records in the company’s property management system.
• Provide regular status updates and reports on handover progress to management.
• Support landlords by ensuring transparency and professionalism throughout the handover process.
• Contribute to continuous process improvements within the Landlord Relations function.

Benefits

• Competitive salary Package;
• Medical Insurance Plan;
• Air Ticket Allowance;
• Transportation allowances
• Comprehensive training and support;
• A dynamic and supportive working environment;
• A great working environment;

Requirements:

• High school diploma or equivalent required. A degree in hospitality management or a related field is preferred.
• At least 2-4 years of experience in a guest relations or Directly handled property owners experience preferred.
• Proficiency in English and Additional languages are a plus.
• Strong communication and interpersonal skills, with a passion for delivering excellent customer service.
• Familiarity with hotel management software and CRM systems.
• Ability to work collaboratively with other departments and support colleagues when necessary.
• Willingness to work in a dynamic and fast-paced environment, including nights, weekends, and holidays.
• Must be having UAE Driving license and Own Car