Lobby Host

Full Time
  • Full Time
  • United Arab Emirates
  • Attractive Salary AED / Month
  • Salary: Attractive Salary
  • Minimum of 2 years’ experience in a Receptionist/Guest Service position at Front Stage

Website Damac Properties

DAMAC Properties has been shaping the Middle East’s luxury real estate market since 2002, delivering iconic residential, commercial and leisure properties across the region and beyond.

Lobby Host


Functional Accountability:

  • Maintain an up to date knowledge of the hotel and local services and supply information and respond to guest queries
  • Ensure the lobby is clean, the furniture and newspapers look presentable at all times
  • Ensure lobby presence at all times
  • Provide a warm welcome and offer assistance to all guests entering the hotel
  • Conduct hotel tours every time it is required
  • Assist reception with arrival welcome amenities (wet towels, welcome drink) for checking in guests
  • Ensure cold and warm towels are always available, as per the number of arrivals
  • Deal promptly, efficiently and pleasantly with any queries
  • Offer consistently professional, friendly, warm and engaging service
  • Check the arrivals detailed report for the following day and day after to highlight special requests
  • Check guests profile and identify repeat guests
  • Update guest preferences and guest feedback in Profile Notes
  • Prepare special occasion cards (i.e. Birthday, Anniversary, Honeymoon) and deliver to the respective rooms
  • Establish, promote and maintain good public relations and enhances sales for the hotel at every opportunity
  • Perform any related duties and special projects as requested by Management

Qualifications and Experience:

  • Minimum of 2 years’ experience in a Receptionist/Guest Service position at Front Stage
  • International five star hotel with more than 500 rooms
  • Knowledge of OPERA PMS
  • Secondary Education or equivalent Diploma in Hospitality Management

To apply for this job please visit ejwe.fa.em2.oraclecloud.com.