Website NMC Healthcare
NMC Healthcare is the largest private healthcare company in the UAE and ranks amongst the leading fertility service providers in the world. Over the last 46 years, NMC has earned the trust of millions, thanks to its personalized care, genuine concern and a sincere commitment to the overall well-being of the patient.NMC Healthcare is the largest private healthcare company in the UAE and ranks amongst the leading fertility service providers in the world. Over the last 46 years, NMC has earned the trust of millions, thanks to its personalized care, genuine concern and a sincere commitment to the overall well-being of the patient.
Manager – Operations
Job Description
- Exercise good judgment and maintain confidentiality in maintaining critical and sensitive information, records, and reports.
- Actively participate in the Medical Center’s on-going Patient Safety and Quality Improvement Programs and other In-Service Training Programs
- Act as a translator if needed
- Perform other duties and tasks assigned by the Head of Department
Responsibilities
- Maintains interface with departmental personnel to ensure there is adequate space and facilities for patient care and coordination of facilities.
- Investigate patient/visitor concerns and implements appropriate courses of action.
- Patient feedback analysis & documentation of results.
- Oversee activities in Out-patient and Inpatient department.
- Take corrective action in situations requiring immediate intervention, including interpretation and administration of medical centre policy and work rules.
- Obtain adequate facts and evaluates data to identify and intervene in actual and/or potential safety and risk management issues.
- Communicate pertinent information (verbal and/or electronic) in a timely manner to medical canter administration and department leadership.
- Document pertinent information, actions and decisions and communicates to appropriate leadership.
- Support clinical, operational and facility services throughout the entire Medical centre on a 16-hour basis.
- Collaborate with clinical and support staff to foster delivery of quality care.
- Assist in evaluating and reassigning staff during crisis situations.
- Participate in JCI activities.
- Provide on-site management/leadership of crisis situations to prevent or minimize disruption of services.
- Monitor emergency action procedures and coordinate activities related to patient/staff evacuation as needed.
- Function as on-site coordinator for internal/external disasters or other major events.
- Intervene in situations involving patients, visitors, medical centre staff and other external customers.
- Participate in medical centre quality program and be member of quality committees if chosen.
- Work is carried out within general policies, principles and goals, and is subject to direction only for guidance on policy issues.
- Attending Occupational Safety and Health (OSH) programs as a mandatory requirement.
- Being compliant with all OSH policies & procedures and legal requirements regarding Occupational Safety and Health Management System.
- Comply with the established OHSMS procedures of which they have been informed, instructed and trained.
- Actively participate along with line management towards implementation of OHSMS requirements.
- Report to the respective manager any potentially hazard, unsafe act or condition, which may cause EHS impacts.
- Report all EHS hazard, near miss and incidents to the respective line manager.
- Conducting his/her task in a healthy and safe manner at all times.
- Reporting any untoward events that will impact the occupational, safety & health of patients, staff, contractors, facilities, operations, etc.
- All employees are personally accountable for their actions and are responsible for ensuring that they comply with infection prevention and control policies.
- Health care workers are responsible for identifying infectious conditions that require specific controls to protect themselves and their patients. In addition, they are responsible for notifying the infection prevention.
Qualifications
- Suitable University Degree preferable MBA or Master Degree or equivalent
- Minimum 10 years in Medical Centre or similar organization with at least 2 years in similar position.
To apply for this job please visit eiby.fa.em2.oraclecloud.com.