Manager Partnerships – Emirati Segment (UAE NATIONAL)

COMPANY INTRODUCTION 

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion.

At the bank, we serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations.

We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.

In line with the UAE Government’s strategy in empowering and developing nationals, Emirates NBD is committed to welcoming the young generation into an innovative, modern and supportive work environment to contribute to the nation’s success. We are looking to find the best UAEN talent to join our ENBD family.

JOB PURPOSE

Priority & Personal Banking is a unit within the Retail Banking division, Priority Banking caters to affluent customer relationships, providing a full range of products and services to meet individual customer needs. Whereas Personal Banking account holders are mass customers, majority of Emirates NBD customer base lies in Personal Banking Segment, these customers have access to all products and services.

As a Manager, Partnerships and Strategic Alliances – Tistahal, you will be responsible for driving growth and engagement across the Tistahal app and its broader ecosystem. This includes ensuring the app is fully functional, relevant, and continuously evolving to meet customer needs. The role requires end-to-end ownership of Tistahal’s performance—measured by app downloads, user registrations, partnerships onboarded, and innovative go-to-market strategies that increase visibility and engagement.

RESPONSIBILITIES

• Monitor and manage Rewards app registration, activation, redemption and campaign creation in a timely manner
• Increase user engagement on the Rewards app through comprehensive marketing strategy
• Conduct periodic trainings for sales division to refresh advantages of Rewards App for customers
• Ensure all customers complaints addressed and resolved in a timely manner for rewards app
• Analyze current segment offering in conjunction with competition to identify new partnership opportunities
• Propose strategic partners to enhance segment offering
• Building the business case proposal to onboard a new strategic partner
• Act as the primary point of contact for partners, promoting positive and productive relationship.
• Develop external materials such as merchant’s proposals, presentation, marketing plan
• Coordinate with external and internal stakeholders to ensure smooth launch of new partnerships
• Monitor and evaluate the success of partnerships, adjusting as needed
• Manage day to day data extraction, reports & analysis in liaison with CIE
• Create calendar of annual events to identify sponsorship and collaboration opportunities

REQUIREMENTS

• UAE National with a Family Book.

• Education
  – University Degree in Business or Finance. /MBA degree will be preferable.

• Experiences 
  Preferred 1-2 years of strategy and innovation experience
  Around 1-3 years retail banking experience
•  Strong analytics background is a must with deep
• understanding of retail banking segments and cross-sell planning and command on Excel
• Deep understanding and ability to implement marketing strategy with high impact
• Strong communication skills, both verbal and written, an absolute must

• Knowledge & Skills
• Good understanding of the dynamics of a Consumer Banking business
• Good written, verbal, communication, negotiation, and presentation skills.
• Collaborative team player with strong stakeholder management skills, who can think creatively and strategically while building cross-functional and cross-divisional relationships
• Knowledge of marketing strategy/campaign planning

WHAT WE OFFER YOU: 

• Competitive salary package
• Market-leading incentives
• Strong emphasis on work/life balance
• Generous annual leave entitlement and Private Healthcare
• World-class Learning & Development platform and career development
• Preferential banking facilities for employees`

WHY JOIN US?

We aspire to be an employee’s employer of choice. We believe, we can help you realize your true potential by providing the right opportunities. At ENBD we are reimagining the future of work so that you can unlock your potential, every day we want to ensure, every employee can exceed in the future of work by upskilling, building new digital skills and knowledge. Our goal is to empower our employees to build a career experiences and skills they need in the future and that will produce a great outcome for our bank as well, we want our employees no matter their background, location, preferences to feel engaged to one ENBD team.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. ENBD is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment, however due to high volume of applicants, only SHORTLISTED candidates will be contacted.