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Ericsson is one of the leading providers of Information and Communication Technology (ICT) to service providers. We enable the full value of connectivity by creating game-changing technology and services that are easy to use, adopt, and scale, making our customers successful in a fully connected world.
MS IT & ADM Graduate
About this opportunity
We are now looking for an IT Engineer Graduate to perform IT services like operations support / maintenance and administration of customer systems. The position is part of a customer team and works always in customer premises or remotely for the customer wherever possible. The engineer provides support and maintenance of required customer products/systems and their relative sizing and optimization. Engineer validates the provided change requests and implement the same and identifies all anomalies respect of system specification and makes a first diagnosis of possible causes.
What you will do
- Work on the support and maintenance of IT systems with third-party supervision.
- Perform daily routine tasks like health checks, routine maintenance
- Monitors the system or gets alert from monitoring teams and take necessary actions
- Resolve customer trouble tickets and complains on emails
- Entertains service requests from users
- Handle dimensioning, capacity planning, and support the selection of products.
- Study the impacts of the system and write technical documentation.
- Oversee preparation and verification of test results in conjunction to developing test simulators and automation.
- Perform tests of IT systems and define test strategies.
- Analyze test results and alignment with the client, and share critical metric/s with the customer
You will bring
- Education: Academic degree, minimum on bachelor level, in engineering (IT, Telecommunications)
- You should have presentation, communication, and administrative skills.
- Problem solving, critical thinking and knowledge sharing skills.
- Ericsson portfolio awareness
- Applying expertise & technology
- Delivering results and meeting customer expectations
- Planning, organizing, and analyzing.
- You will follow processes and procedures.
- Analytical and task oriented
Additional requirement:
- Arabic speaking mandatory
Join our Team
What you will do:– Provide management, logistical, and administrative support for Field Services organization.
– Monitor and report on the operational performance.
– Manage the transition of resources, services, and activities during organizational changes.
– Ensure adherence to operational processes and promote continual service improvement.
– Provide cost quotations for new pre-sales or add-on sales opportunities.
– Ensure local compliance and provide training related to occupational health and safety.
The skills you bring:– Business and operations support.
– Identity And Access Management.
– Business Continuity And Disaster Recovery.
– Ericsson Information Security Management System.
– Process Management.
– Ericsson Information Security Assessments and Audits.
– Contract Lifecycle Management.
– Regulatory Compliance.
– Ericsson Information Security Risk Management Instruction.
– MS Delivery Strategies.
– Work Level Agreement (WLA) and Service Level Agreement (SLA).
– Change Management.
To apply for this job please visit jobs.ericsson.com.