Officer – Customer Service – Claims

Officer – Customer Service – Claims

Job Description

An Insurance Claims Specialist is responsible for managing insurance claims related to motor and various non-motor risks such as property, liability, engineering, workmen’s compensation and other specialized insurance products.

Eligibility Criteria :

Claims Handling:

• Process and evaluate Motor/ Non-motor insurance claims in a timely manner.
• Liaise with claims adjusters, underwriters, and assessors to ensure the legitimacy of claims.
• Coordinate inspections, assessments, and investigations to evaluate claim validity.
• Communicate with clients regarding claim status and guide them through the process.

Customer Support:

• Handle inquiries from clients regarding motor/non-motor insurance claims.
• Provide claims assistance including documentation.
• Build strong relationships with clients to ensure long-term retention and satisfaction.

Compliance:

• Ensure that all motor/non-motor claims processes comply with legal and regulatory requirements.
• Stay updated on relevant legislation, market trends, and insurance regulations.