Operations Excellence Associate

Operations Excellence Associate

Join GuestReady as an Operations Excellence Associate!

GuestReady is a game-changer in short-term rental and hospitality management, operating in the UK, France, Portugal, Spain, and the UAE. Since 2016, we’ve been redefining the industry with cutting-edge technology and top-notch service.

Role Overview

The Operations Excellence Associate – Admin will play a key support role within the Operations department, focusing on the timely closure of team issue tickets, coordination with internal and external stakeholders, procurement tasks, vendor invoice processing, and inventory management. This role requires strong organizational skills, clear communication, and the ability to juggle multiple admin responsibilities across maintenance, field operations, and quality assurance functions.

Key Responsibilities & Tasks

• Ticket Management:
• • Monitor, follow up, and ensure timely closure of internal issue tickets raised by the team.
  • Document resolutions and escalate where necessary to appropriate stakeholders.
• Stakeholder Coordination:
• • Liaise with internal departments (maintenance, housekeeping, field ops, quality and guest excellence team) and external vendors or building/facilities management.
  • Coordinate building access, work permits, and necessary documentation.
• Administrative Support:
• • Prepare and send required documents, emails, and follow-ups to relevant parties.
  • Provide general admin support to the Maintenance and Quality team leads.
• Procurement & Replenishment:
• • Assist in sourcing and purchasing of team supplies, consumables, and property-level items (e.g., small appliances, condiments, toiletries).
  • Track procurement requests and ensure timely delivery to storage or properties.
• Invoice & Expense Management:
• • Prepare and submit vendor/supplier invoices and payable documentation to the Finance team in a timely and accurate manner.
  • Maintain proper records and logs in the system for all expenses related to maintenance, operations, and quality.
• Inventory Management:
• • Maintain and update the storage unit inventory; ensure it is well-organized and stocked based on demand.
  • Coordinate restocking with respective stakeholders and conduct periodic inventory audits.
• Operational Support:
• • Provide logistical and admin support for on-ground operations and scheduled fieldwork.
  • Support quality team initiatives and any special projects as required.

What You Need to Succeed

• Proven experience in an administrative, operations, or coordination role (hospitality or property management experience is a plus).
• Strong organizational and time management skills with attention to detail.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office and Google Workspace; familiarity with ticketing and accounting/invoicing tools is a plus.
• Ability to multitask and work under pressure in a fast-paced environment.
• Familiarity with invoice processing, payable documentation, and basic financial recordkeeping.
• Flexibility to work on rotational shifts, including weekends and holidays, as per operational needs.

Perks & Benefits

Hybrid work flexibility (balance work & life!).
Be part of a fast-growing company in the travel industry.
Join a multicultural, dynamic team.
Career growth & learning opportunities.
Comprehensive health insurance.
Well-being activities & support.

What’s in It for You?

Gain hands-on experience in a global hospitality company.
Enhance your career growth with structured training and mentorship.
Develop key customer service and communication skills.
Work in a supportive, innovative environment where your ideas matter.

Join Us on This Exciting Journey!

Even if you don’t tick every box, we encourage you to apply! If you’re 70% the right fit, we’d love to hear from you—skills can be learned, and we’re all about growth.

GuestReady is committed to diversity and inclusion. We welcome applicants from all backgrounds, valuing unique talents and perspectives. Let’s build something amazing together!