Website Farah Experiences
Farah Experiences LLC was established in 2008 to deliver unique, world-class entertainment experiences in the United Arab Emirates’ capital, Abu Dhabi. Today, the company operates three award-winning theme parks:Ferrari World Abu Dhabi, the world’s first Ferrari-branded theme park and Yas Waterworld, the UAE’s unique Emirati waterpark and Warner Bros. WorldTM Abu Dhabi, the world’s first-ever Warner Bros. branded indoor theme park.
Operations Support Manager -Events & Tours (UAE National only)
Job Description
Operations Scope:
- Plan, book and deliver on- and off-the-job training as required to ensure best possible service standards as well as colleague development
- Openly communicate appropriate and useful information through various channels, including department meetings and briefings
- Ensure departmental policies, procedures and performance standards are being implemented and maintained throughout their area
- Review departmental policies, procedures and performance standards to ensure they are up-to-date, correct them, and propose changes as appropriate to ensure high levels of customer service and safety
- Ensure any service delivery defects are resolved, identify any trends and share observations and suggestions with their manager
- Review satisfaction results for their areas, identify any trends and share observations and suggestions with their manager
Events Scope:
- Provides management and operational coverage at corporate and QAW events
- Leads and executes events to include:
- Marquees and seasonal celebrations
- Corporate functions
- Team buildings
- Static installations
- Interactive guest activities
- Events by the Sales team clients
- Works within the existing brand and company guidelines while providing creative input into the overall development of events
- Develops event operational guidelines for the facility as a whole and leads event operations
- Provide the operational costs related to Events
- Recommend the operational scheduling for the operation team and contractors
The ideal candidate should have:
- Educated to a degree level in Business Management
- Event management experience, project management
- Minimum 2 years’ experience in operations, events, and entertainment
- Computer skills
- Customer service knowledge
- Technical Knowledge
- Experience Promote and develop positive and efficient working relationships with the Sales team, vendors, Sinyar, Palace Guard and other internal stakeholders
- Proficiency in written English and spoken English
To apply for this job please visit enpk.fa.em8.oraclecloud.com.