Patient Admin Executive

Responsible to provide a range of duties including greeting patients when they enter the medical facility, confirming

and registration of new patients, follow ups, answering insurance queries, billing, answering calls and checking

emails on a regular basis, as well as acting as a team lead.

Greet patients/clients, secure nature of visits and direct to appropriate individual/department, provide routine

information about the hospital when necessary.

· Handle phone inquiries from patients and others; screen calls to ascertain nature and urgency of inquiry; refer

callers as appropriate and/or schedules appointments.

· Register new patients/ follow up patients and update existing files by collecting patient details. Also, respond as

appropriate to inquiries from patients regarding treatment, benefits, and billings; coordinate the resolution of

related problems.

· Ensure payor eligibility verification.

· Provides information about medical insurance coverage to patients and check the same diligently before sending

the patient to the doctor. Collect the payment/ co-payment if any after checking the insurance eligibility, enter

on the hospital information system and then send the patient for consultation/ any other services.

· Provide claim forms in case the patient wants to claim reimbursement.

Facilitate daily cash collection, credit card slips, and cheque deposits at the designated hospital location, ensuring timely and accurate end-of-shift processing in line with finance protocols.

Cater to the needs of all incoming patients, both with and without appointments.

Maintain thorough working knowledge of:

Hospital Information System (HIS)

Clinic timings

Appointment durations

Doctors’ duty rosters

Appointment booking procedures

Relay information to the relevant doctor/nurse for call backs.

Check emails daily, respond where required, and clear outstanding dues.

Ensure uniform operations in line with hospital policies and procedures.

Contribute to team efforts by accomplishing related tasks as needed.

Maintain a safe and clean reception area by adhering to procedures, rules, and regulations.

Participate actively in hospital training programs.

Handle complaints professionally, ensuring fairness, courtesy, privacy, and timely resolution for continuous improvement.

Monitor departmental employee scheduling to ensure adequate operational coverage.

Provide support for:

Attendance tracking

Leave and overtime management

Staff allocation

Uniform, dress code, and personal hygiene compliance

Ensure high-quality service by:

Maintaining customer service standards

Identifying trends

Recommending process improvements

Follow assigned duty schedule, including shift rotations based on departmental needs.

Adhere strictly to NMC policies, especially in:

Infection control

Patient safety

JCI standards

Support Continuous Quality Improvement (CQI) by participating in quality assurance activities.

Practice effective interpersonal skills with staff, colleagues, and management.

Maintain confidentiality of patient and staff information.

Ensure high data accuracy and compliance with privacy regulations.

Generate and process patient invoices for services (consultations, treatments, diagnostics).

Accurately record all charges in the patient’s account (correct services, dates, codes).

Issue bills and invoices to patients for:

Outstanding balances

Co-pays

Deductibles

Non-covered services

Provide patients with detailed statements and assist in explaining charges and payment options.

Collect co-pays, deductibles, and outstanding balances at the time of service.

Ensure billing practices comply with legal and insurance requirements.

Investigate billing discrepancies by reviewing:

Patient records

Insurance details

Service charges

Track outstanding bills and provide regular updates to management on billing and collection performance.

· 2+ years of experience in customer service role or relevant field, Healthcare experience in UAE will be an advantage.

Core Level

Strong interpersonal, verbal and written

communication skills. Proficient

Strong analytical and problem-solving skills Proficient

Excellent command of oral and written English. Arabic

language desirable but not essential. Proficient

Ability to think critically and maintain a high level of confidentiality. Proficient

Proficiency in MS office. Proficient