Patient Experience Executive – UAEN

• Acts as a patient advocate.
• Supports and contributes to the achievement of the optimum delivery of quality services to patients and family members.
• Conducts daily rounds on patients and family members to assess customer satisfaction and ensure optimal patient experience. Updates line manager regularly of the findings from these rounds.
• Seeks the assistance of relevant disciplines/employees first from the department and second from inter-department communication to ensure patients’ comfort and satisfaction.
• Contacts and organizes multi-disciplinary meetings with families and patients on a regular basis and as required.
• Provides information about Home Health services and related enquiries as required.
• Provides immediate patient/family support.
• Anticipates and/or resolve patient/family concerns.
• Coordinates with other disciplines to deliver solutions.
• Listens to families’ suggestions and recommendations and raises these to the appropriate discipline within Home Health Service.
• Delivers appropriate social counseling to patients and families with line manager.
• Networks with community agencies and social organizations to plan and organize patients’/families’ social activities.
• Assists in Discharge planning with clinical team.
• Assists the overall functions of the Business Development Department and assists line manager and Department Head as needed within the scope of the Department’s work.

• Acts as a patient advocate.
• Supports and contributes to the achievement of the optimum delivery of quality services to patients and family members.
• Conducts daily rounds on patients and family members to assess customer satisfaction and ensure optimal patient experience. Updates line manager regularly of the findings from these rounds.
• Seeks the assistance of relevant disciplines/employees first from the department and second from inter-department communication to ensure patients’ comfort and satisfaction.
• Contacts and organizes multi-disciplinary meetings with families and patients on a regular basis and as required.
• Provides information about Home Health services and related enquiries as required.
• Provides immediate patient/family support.
• Anticipates and/or resolve patient/family concerns.
• Coordinates with other disciplines to deliver solutions.
• Listens to families’ suggestions and recommendations and raises these to the appropriate discipline within Home Health Service.
• Delivers appropriate social counseling to patients and families with line manager.
• Networks with community agencies and social organizations to plan and organize patients’/families’ social activities.
• Assists in Discharge planning with clinical team.
• Assists the overall functions of the Business Development Department and assists line manager and Department Head as needed within the scope of the Department’s work.

8. QUALIFICATIONS, EDUCATION AND EXPERIENCE

ESSENTIAL PREFERRED
Education
High School Diploma

Bachelor Degree in related field

Experience
Minimum 1 years’ experience in Social work or related field

Previous experience in Healthcare Social work

Certification and Licensure
Not applicable

Job Specific Knowledge and Skills
Demonstrate appropriate empathy, non-judgmental acceptance, and respect for others.
To be a good listener who is capable of objective, unbiased interpretation of the information that is heard
English written and verbal language skills