Product Manager – Commercial Cards

Role       : Product Manager – Commercial Cards
Location : Dubai

Role Purpose:

• Assist in management of commercial cards products, portfolio for BBD and WBG segments.
• Formulate and launch Commercial Cards covering BBD Covered / Debit Cards, Corporate Cards
• Drive Commercial Cards growth for BBD and WBG segments

KEY METRICS:

• Launch of Corporate card
• Number of customers onboarded /cards issued and their revenue
• Drive BBD Debit and Covered Card portfolio

Key Accountabilities of the role      

• Drive the Corporate Cards requirements though BRD, PPG, SOP and commercialization
• Work with BBD and WBG teams to drive sales of Corporate Cards and support in meeting relative revenue targets
• Support in driving the commercialization for the cards business
• Provide internal sales training relevant on card products to sales teams and frontline channels
• Develop and plan segment- wise Corporate and Commercial card product customer utilization campaigns.
• Liaise with the group marketing and communication team to develop product marketing material
• Prepare and plan customer card product pricing
• Resolves and/or escalates issues in a timely fashion
• Liaise with internal stakeholders to obtain relevant card product approvals (across various departments)
• Work with key stakeholders across Cards operations and IT to drive the product rollout (prioritization)
• Manage pre-paid card product program and BIN sponsorship partnerships
•  Work with BBD and WBG/ GTB teams to maintain the product collaterals, website and other banking channels
• Provide product operational support to internal and external stakeholders
• Ensure necessary controls and functions are in place from both risk and operations perspective for the Commercial Cards Products
• Assist with customer queries and complaints regarding product offering
• Assist in reviewing product performance, features and benefits for the Business Banking and WBG Cards Portfolios
• To take on any projects given by the Head of Cards and deliver within the agreed timescales
• Develop and maintain detailed up to date knowledge of Commercial Card product in the market
• Ensure Compliance with bank’s processes and procedures
• Increase business and enhance customer portfolio for the existing Business Banking Cards
  Launch Commercial/ Corporate Cards for BBD and WBG segments
• Adherence to all regulatory requirements
• Achieve set Business Plan and budgets for the year
• Develop close working relationship with internal and external stakeholders to enhance business performance
• Pre-paid product management to ensure both financial and non-financial objectives are met
• Adherence to ADIB policy
• Provide support to Sales Team to ensure targets are met
• Active management of all significant risks within Card Products

Specialist Skills / Technical Knowledge Required for this role:

• Experience in launching and management of Commercial / Corporate Car product & portfolios in the UAE
• Knowledge / experience on Commercial Card or Retail cad management system
• Analytical and strategic skills with strong presentation skills
• Experience with MasterCard or Visa would be an added advantage to the role
• Be able to demonstrate capabilities in stakeholder management

Previous experience:

• At least 10 or more years of experience within banking. Card business experience will be preferred.
• Experience in Commercial Card product management.
• Understanding of Market Dynamics including demographic factors, competitor products and services for Commercial Cards
• Knowledge of Cards market and customer trends affecting this business area
• Ability to develop business cases based on information and data
• Minimum Bachelor’s degree or equivalent.