Receptionist

Job Summary:
We are looking for a motivated and customer-focused individual to join our team as a Receptionist. This pivotal position is responsible for providing exceptional front-desk support, managing incoming communications, and making a positive first impression for visitors and clients. You will need strong selling abilities, technical know-how, and excellent communication skills, as well as a keen aptitude for solving problems efficiently while upholding our commitment to outstanding service.

Key Responsibilities – Reception, Technical Support & Customer Engagement

• Greet and welcome all visitors and clients in a professional and friendly manner, ensuring a positive and approachable first point of contact.
• Handle incoming calls, emails, and enquiries promptly, accurately, and confidentially, directing them to the relevant personnel or department.
• Use tailored selling techniques to promote company services and products to visitors and callers, understanding customer needs and matching solutions effectively.
• Perform a range of administrative tasks, including appointment scheduling, meeting room bookings, and accurate record keeping.

Required Skills – Selling, Technical, & Communication

• Demonstrated selling skills, with the ability to identify needs, recommend services, and convert enquiries into opportunities.
• Technical knowledge of common office equipment and basic IT systems (e.g., printers, teleconferencing, Microsoft Office Suite).

Qualifications & Experience – Reception, Sales & Technical

• Previous experience in a receptionist, front-desk, customer service, or administrative role is advantageous.
• Experience in using sales techniques or supporting sales functions is desirable.