Retail Associate

Job Title: Retail Associate – Yarn over Textiles and Yarns Trading
Location: Abu Dhabi, UAE
Reports To: Store Manager
Job Type: Full-time

Job Summary:

The Retail Associate will be a key member of our team, responsible for providing exceptional customer service, assisting with daily store operations, and maintaining a welcoming environment for all crafters. This role is perfect for an enthusiastic individual with a passion for yarn and crafts (especially knitting and crochet) who enjoys helping others find inspiration and the perfect supplies for their projects.

Key Responsibilities:

• Customer Service:

o Greet customers warmly and provide a friendly and positive shopping experience.
o Assist customers in locating products, answering questions about yarn types, weights, tools, and craft techniques.
o Offer personalized recommendations based on customer needs and project ideas.
o Handle customer inquiries, feedback, and minor issues professionally and escalate complex issues to the Store Manager.
o Demonstrate product features and offer basic craft advice (e.g., how to read a yarn label, basic stitch explanations).

• Sales & Transactions:

o Accurately process sales transactions using the Point-of-Sale (POS) system.
o Handle cash, credit card, and gift card payments with precision.
o Explain store policies, promotions, and loyalty programs to customers.
o Encourage add-on sales and promote featured products or classes.

• Merchandising & Store Maintenance:

o Replenish shelves and displays, ensuring products are well-stocked,
neatly arranged, and visually appealing.
o Assist with receiving and unpacking new merchandise, checking for
accuracy and damage.
o Organize and maintain the backroom and storage areas.
o Ensure the sales floor, restrooms, and common areas are clean, tidy, and
inviting.
o Assist with creating engaging product displays under the direction of the
Store Manager.

• Class & Event Support:

o Provide information to customers about upcoming knitting, crochet, and
other craft classes and workshops.
o Assist with class registrations and help direct customers to the class
area.
o Help prepare the classroom space before and after sessions, ensuring
materials and tools are ready.

• General Duties:

o Adhere to all store policies and procedures, including opening and closing
routines.
o Maintain product knowledge by staying informed about new arrivals,
trends, and crafting techniques.
o Collaborate effectively with the Store Manager and other team members.
o Assist with inventory counts as needed.

Full Requirements:

Education & Experience:

• High school diploma or equivalent.
• Previous retail sales or customer service experience, preferably in a specialty
retail environment (e.g., crafts, hobby, boutique, bookstore).
• Experience with a POS system.

Skills & Knowledge:

• Passion for Yarn & Crafts: A strong interest in and familiarity with knitting,
crochet, and other common crafts (e.g., embroidery, macrame).
• Basic Knitting & Crochet Skills: Ability to demonstrate basic stitches (e.g., knit,
purl, single crochet, double crochet) and understand basic pattern terminology.
Intermediate skills are a significant advantage.
• Customer Service Excellence: A friendly, positive, and patient demeanor with a
genuine desire to help customers.
• Communication Skills: Clear and articulate verbal communication skills to
interact effectively with customers and colleagues.
• Interpersonal Skills: Ability to build rapport with customers and work well
within a team.
• Attention to Detail: Accuracy in handling transactions and merchandising
products.
• Basic Math Skills: Competency in performing basic calculations for sales
transactions.
• Reliability & Punctuality: Dependable and able to adhere to scheduled shifts.
• Physical Stamina: Ability to stand for extended periods, bend, lift (up to 10 kg), and reach to stock shelves.