Rooms Controller

Rooms Controller

JOB DESCRIPTION

DoubleTree by Hilton Resort & Spa Marjan Island is looking for a Rooms Controller to join the team! With 723 rooms, 14 food and beverage outlets, 7 Pools and a private beach, this award-winning property offers elevated comfort and food inspired by from around the world. A Rooms Controller provides operational support throughout Front Office, including Front Office, including but not limited to assisting as Duty Manager as required.

Why Work for Hilton?

Hilton is one of the largest and fastest-growing hospitality companies in the world, with more than 8,300 properties with more than 1 million rooms in 126 countries and territories. In the 100+ years since our founding, we have defined the hospitality industry and established a portfolio of 18 world-class brands, with the emergence of the Tempo brand and including our flagship Hilton Hotels & Resorts brand, which is the most recognized hotel brand in the world. We have more than 200+ million members in our award-winning customer loyalty program, Hilton Honors. We are consistently endorsed by our employees as a Great Place to Work in all of the countries in which we operate.

What will I be doing?

As a Rooms Controller, you will be responsible for the effective management and performance of all room allocations for guests. Responsibilities include:

• Assign rooms based on guest preferences and special requests.
• Pre-register VIPs and groups; prepare keys and welcome materials in advance.
• Coordinate efficient check-in and pre-arrival procedures for groups.
• Track and accommodate requests for room changes, early check-ins, and late check-outs.
• Monitor out-of-order rooms and ensure accurate room inventory status.
• Confirm reservations and cancellations; manage duplicate bookings and over-commitments.
• Ensure rates align with market codes; document and report any discrepancies.
• Verify guest billing accuracy and adjust folios as needed.
• Run and analyze daily reports to support room planning and guest experience.
• Communicate guest needs clearly across departments and follow up on resolution.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We’re leaders in our industry and in our communities.
• Teamwork – We’re team players in everything we do.
• Ownership – We’re the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline

As with any job, we do have certain criteria that you will need to meet in order to be considered. These are detailed as follows:

• Minimum 1–2 years’ experience in Front Office, Reservations, or related rooms operations.
• Strong understanding of PMS systems (e.g., Opera, OnQ) and room allocation processes.
• Excellent communication and guest service skills.
• High attention to detail and ability to multitask in a fast-paced environment.
• Strong problem-solving and organizational abilities.
• Professional appearance and adherence to confidentiality standards.
• Ability to work collaboratively with other departments.
• Flexibility to work shifts, including weekends and holidays.
• Basic proficiency in Microsoft Office and hotel reporting tools.
• Prior experience in a similar 4- or 5-star hotel environment preferred.

Hilton Work Perks

In addition to a competitive salary you will also receive a range of excellent benefits – probably the best of which is our Go Hilton Team Member Travel Program. This provides you with access to heavily reduced hotel room rates for you, your family & friends. Perfect for the holiday savvy team member! In our hotel you will also benefit from a staff cafeteria for all meals, a five minute away shared accommodation and transportation. The role also includes all required residency and work permits.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest and team member experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!