Sales Consultant

Sales Consultant

Job Purpose

The Sales Consultant is responsible for managing the entire sales process, from prospecting to post-sales follow-up, while ensuring compliance with company policies. The role focuses on achieving sales and product targets, assisting customers with financing and insurance, and delivering excellent customer service to build long-term relationships. By meeting customer expectations and maintaining high levels of satisfaction, the Sales Consultant contributes to sales growth and a positive customer experience.

Job Responsibilities

Sales / Sales Process

• Follow all stages of the sales process, including prospecting, meeting and greeting, consultation, presentation, demonstration, negotiation, gaining commitment, closure, delivery, and post-sales follow-up.

• Ensure all documentation complies with company policy.

• Liaise closely with other departments to complete the sales process efficiently.

• Report daily activities to the Sales Supervisor/Manager.

• Achieve monthly, quarterly, and annual sales targets, maximising profit from each transaction.

• Maximise opportunities while maintaining and expanding the existing customer base.

• Assist customers with finance and insurance products in line with their requirements.

• Achieve targets for Accessories, In-house Insurance, and GAP Insurance.

• Create effective sales-process-related videos for customers to meet Venta Vid targets.

• Ensure targets for both internal and external Mystery Shopping programmes are met.

• Follow up with customers in a timely manner.

• Participate actively in sales meetings.

• Achieve all KPIs set by management.

Customer Experience

• Consistently meet customer expectations.

• Manage follow-ups, deliveries, and new customer acquisition using effective time management.

• Assist customers in selecting the right vehicle and build loyalty through a personalised, tailored sales experience.

• Achieve Sales Satisfaction Index (SSI) targets by delivering excellent customer service.

• Ensure accurate collection and submission of customer information.

• Build, grow, and maintain strong customer relationships.

• Ensure smooth, clean, and defect-free delivery of vehicles as promised to customers.

• Carry out other related tasks as required.

Educational Qualifications

• Bachelor’s degree or equivalent in a related field.

Work Experience

• 2–3 years’ sales experience in the automotive or a related industry.

Competencies

• Customer First

• Results Oriented

• Accountability

• Time Management

• Strong Interpersonal Skills

• Communication Skills

• Selling Skills

• Computer Proficiency

Languages

• Excellent command of English (Arabic is an advantage).