Sales & Customer Service Executive

Sales & Customer Service Executive

Description

· Answer inbound calls promptly and professionally, addressing customer inquiries, concerns, and requests with accuracy and empathy.

· Make outbound calls to follow up on customer inquiries, resolve issues, or provide additional information as needed.

· Provide accurate and timely information to customers regarding products, services, and promotions.

· Document all interactions with customers accurately and thoroughly in the designated CRM system.

· Assist in membership sales inquiries through any channel (website, social media, phone, etc.)

· Book all member appointments for the preferred club in the designated CRM system.

· Manage membership renewals and offer upgrade and upsell options to customers.

· Regularly do member service calls to ensure service quality and ensure resolution of queries within their scope.

· Collaborate with other team members and departments to resolve complex customer issues and escalate unresolved matters to the appropriate level of management.

· Meet or exceed individual and team performance targets, including membership sales and renewals, call quality, productivity, and customer satisfaction metrics.

· Continuously strive to improve knowledge of products, services, and procedures through ongoing training and development initiatives.

Adhere to company policies, procedures, and compliance requirements at all times.

Qualifications

· Answer inbound calls promptly and professionally, addressing customer inquiries, concerns, and requests with accuracy and empathy.

· Make outbound calls to follow up on customer inquiries, resolve issues, or provide additional information as needed.

· Provide accurate and timely information to customers regarding products, services, and promotions.

· Document all interactions with customers accurately and thoroughly in the designated CRM system.

· Assist in membership sales inquiries through any channel (website, social media, phone, etc.)

· Book all member appointments for the preferred club in the designated CRM system.

· Manage membership renewals and offer upgrade and upsell options to customers.

· Regularly do member service calls to ensure service quality and ensure resolution of queries within their scope.

· Collaborate with other team members and departments to resolve complex customer issues and escalate unresolved matters to the appropriate level of management.

· Meet or exceed individual and team performance targets, including membership sales and renewals, call quality, productivity, and customer satisfaction metrics.

· Continuously strive to improve knowledge of products, services, and procedures through ongoing training and development initiatives.

Adhere to company policies, procedures, and compliance requirements at all times.

Primary Location: United Arab Emirates
Job: Landmark Hospitality Customer Service
Organization: Fitness First UAE
Schedule label /الجدول الزمني: Regular
Shift: Standard
Job Type: Full-time
Day Job
Job Posting/نشر تسمية الوظيفة: Apr 26, 2024, 4:52:55 AM