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You want a meaningful career. You want to drive human progress forward with innovation. You want to join a team of the best and brightest talent all over the globe. You want to be a part of a technology company that makes a profound social impact. A diverse and inclusive people company. Well, we want that for you, too. Dell Technologies is a unique family of businesses that helps organizations and individuals build their digital future and transform how they work, live and play. We’re proud to provide customers with the industry’s broadest and most innovative technology and services portfolio. As a member of our global team, grow your career with a highly competitive salary, bonus programs, world-class benefits, and unparalleled learning and development opportunities—all in a compelling and rewarding work environment. We value our customers, winning together, innovation, results and integrity.
Service Account Manager
Technical Customer Success Manager– Enterprise Infrastructure
Dell Technologies helps organizations and individuals build their digital futures and transform the way they work, live, and connect. Our technology solutions drive human progress, and we are committed to empowering customers with world-class products and services.
Join us as a Technical Customer Success Manager – Enterprise Infrastructure on our Account Management Services team in Dubai, United Arab Emirates to do the best work of your career and make a profound social impact.
What you’ll achieve
In this role, you will serve as a trusted advisor to Dell Technologies’ customers, ensuring they realize maximum value from their investments in Dell solutions. You’ll act as a bridge between our customers and Dell’s teams, driving adoption, retention, and satisfaction.
You will:
- Build and maintain trusted relationships with key customer stakeholders, ensuring alignment with their strategic business and technical goals. Act as a trusted advisor by understanding customer needs and guiding them to achieve their business and IT objectives.
- Proactive advocacy by acting as the customer’s voice within Dell Technologies, ensuring their needs and challenges are effectively addressed. Lead regular business and technical reviews with customers to measure success, share insights, and identify areas for improvement.
- Collaborate closely with Dell’s Sales, Professional Services, and Support teams to deliver a seamless customer experience.
- Advocate for customers by providing feedback to Dell’s product and engineering teams to drive innovation and improvements.
- Stay updated on industry trends, emerging technologies, and Dell’s evolving solutions to ensure customers are informed and well-equipped.
Essential Requirements
- Strong technical background and experience in enterprise infrastructure, including servers, storage, networking, virtualization, and cloud solutions.
- 7+ years of experience in Customer Success technology, Account Management, or similar roles in enterprise business segment.
- Exceptional problem-solving skills and the ability to translate technical challenges into actionable solutions. Excellent communication, presentation, and interpersonal skills, with the ability to build credibility and trust with technical and non-technical stakeholders.
- Proficiency with enterprise infrastructure products is highly preferred. Analytical mindset and the ability to leverage data to drive insights and recommendations.
- Bachelor’s degree in information technology, Computer Science, or a related field.
Who we are
We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Application closing date: 24 January 2025
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.
To apply for this job please visit jobs.dell.com.