Service Advisor

: •    Follow the NSSW standards in all customer touch points
•    Responsible to attend high profile & major fleet customers.
•    Promptness in receiving/greeting customers, understand their needs
•    Proper inventory of customer’s vehicle and record customers’ requirements.
•    Updating customer data base
•    Re-confirm the Job requirements/Repair details/cost involved/delivery time etc. and obtaining customer’s approval.
•    To arrange test drive as required jointly with customer
•    Ensure legible and clear job advice and create job card
•    Follow-up the job progress
•    Provide feedback to customer for additional repairs, delayed delivery time and obtain approvals.
•    Brief the customer on warranty coverage/Service contract coverage
•    Promoting Service Contracts/other service products (upselling)
•    Ensure job cards are closed on time
•    Ensure car is cleaned and ready for delivery as per the promised date and set time.
•    Notify customer in in advance in case of delay
•    Receive customer, explain jobs carried out and charges, ensure payment and deliver the vehicle
•    Achieving financial/non-financial targets (Labour sales/CSI/RO Nos/Service campaign targets etc.)
•    Develop and maintain long term relationship to enhance customer retention
•    Handle customer complaints on priority and bring it to the notice of the superiors.
•    Attend customer queries promptly
•    Ensure the pending job cards to be closed within the time limit

: •    Degree/3 year Diploma in Automobile/Mechanical Engineering
•    Customer handling & negotiation skills.
•    3 years practical experience with Dealers in similar positions.

Organization

: Service – Sales Dhd Company Name: Arabian Automobiles LLC 

Job Posting

: Jun 8, 2025