Service Consultant

Job Summary

Zurich Workplace Solutions (ZWS) is an entity from Zurich International Located in the heart of the DIFC’s International Financial Centre. They provide Localized workplace savings solutions that offer flexibility, control and make a positive difference to Long-term financial security.

ZWS are the Administrator of the DIFC Employee Workplace Savings plan (DEWS), a progressive end-of-service benefit plan introduced within the DIFC in 2020.

To support our expansion, we’re Looking for a Service Consultant to join the Service Centre Team.

In this role, you will be responsible for processing customer requests (either via phone call or written request) to meet the expectations of their customers by providing market leading service and retaining excellent customer relationships.

Job Accountabilities

As Service Consultant, your role will involve:

• Meet customer requirements through processing a range of tasks encompassing the full product range.
• Identify, build and maintain excellent customer relationships and loyalty through processing a range of tasks.
• Demonstrate knowledge of relevant systems, products, processes and procedures to aid delivery of a first -class service to our customers.
• Takes personal responsibility for resolving customers’ concerns.
• Work collaboratively across all Operational areas.
• Demonstrate a flexible and co-operative approach towards changing business needs.
• Professional and accountable for all their actions.
• Provide feedback and recommendations for improvement of customer service processes and systems to manager and colleagues.

Job Qualifications

To be successful in your role, you will need:

• Excellent Arabic and English communication skills is a must.
• Bachelor’s degree in business administration or of equivalent certifications.
• 2 or more years of experience in the Insurance Industry.
• Relevant experience in a fast-paced and customer-centric environment.
• Ability to handle pressure and stressful situations whilst adhering to customer support policy and standards.
• Strong will to achieve high targets and take forward continuous improvement opportunities.

Skills:

• Analytical and problem-solving mindset.
• Accuracy and Attention to details.
• Intermediate knowledge of Microsoft office packages- Word, Excel, and PowerPoint.