Website KONE
At KONE, our mission is to improve the flow of urban life. As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization to add value to buildings throughout their life cycle. Through more effective People Flow®, we make people's journeys safe, convenient and reliable, in taller, smarter buildings. In 2020, KONE had annual sales of EUR 9.9 billion, and at the end of the year over 60,000 employees. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.
Service Planning Coordinator
Certified as a Top Employer for UAE, Qatar, KSA, and Oman; KONE is dedicated to a better world of work and exhibits this through excellent people practices.
We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and well-being.
The Service Planning Coordinator supports the Maintenance Technician and the Maintenance Supervisor regarding spares-related activities, such as material identification, availability check, material identification, material requisition processing, material reservation, and stock transfer.
Responsibilities:
- Manages safety and site access documents of site personnel as requested by site managers and ensures that data is collected and delivered to KONE SSC for input.
- Enters fitter scheduling plans (on duty and backup assignments) in Konect, coordinating changes/updates of maintenance plans in SAP.
- Manages work center data changes and supports specific field supervisor tasks.
- Supports in repair and maintenance visit planning and communication with customers.
- Takes ownership of customer queries forwarded from the first level and follows up with the field supervisor
- Creates planned service repairs when needed and supports technician and supervisor in material-related requests (PR creation, check availability, and follow up on delivery)
- Sends customer letters and supports mass updates in maintenance contracts
- Maintenance contract termination: Processes maintenance contract cancellation requests, and informs Billing Administrator when invoice cancellation or credit note creation is required
- Supports preparation of new maintenance contracts from NEB or competition for renegotiations
- Supports VB Sales activities (documentation, quality checks, internal handover packs, etc.)
- Carries out data checks and quality audits for new contracts from the KONE Shared Service Center
- Supports specific tasks from sales (eg contract creation)
- Takes ownership of customer queries forwarded from the first level and follows up with salespersons and other services to get a response.
- Responsible for understanding equipment in service types and their spare part needs. Update’s spare part data for new offering extension
- Supports key customer sites’ spare part planning in terms of identifying critical spares.
- Supports Service Technicians with identification of material needed.
- Identifying the best source of supply for urgent material requests
- Responsible for material identification for planned service repairs.
Requirements
- Higher vocational diploma in technical or commercial sciences
- Good verbal and written English communication skills
- Basic skills with MS Office tools and applications
- User knowledge of SAP is an asset
- Contractual and financial understanding
- The capability to have a basic technical understanding is an asset.
To apply for this job please visit kone.wd3.myworkdayjobs.com.