Strategic Accounts Manager

A Day in the LifeStrategic Account Acceleration (SAA) – Strategic Account Managers (SAM) team member are professionals with in-depth knowledge of the healthcare value chain, as well as breadth of experience across multiple disciplines. They partner with hospital management teams and clinical teams to drive complex transformational change, implement innovative strategies, streamline patient-focused care pathways while aligning with Medtronic distributors in Gulf Region.

MAIN PURPOSE OF JOB

As Medtronic Team of Strategic Account Acceleration – Strategic Account Manager / Specialist You will connect with strategic accounts / clients, understand, and analyze their most pressing business problems to deliver high value services which improve their productivity, quality, and competitiveness. You will deliver well scoped operational excellence and pathway optimization projects at target strategic customers through engaging (IHS) Integrated Health Solutions Team.

As SAM You will be responsible for maintaining and expands professional relationship with strategically important large customers. At assigned customers, Strategic Account Manager will be responsible for achieving sales quota and assigned strategic account objectives in collaboration with Gulf Commercial Team. The Strategic Account Manager represents the entire range of company products and services to assigned customers, while leading the customer account planning cycle and ensuring assigned customers’ needs and expectations are met by the company while aligning with Medtronic distributors in the region.

You interface with hospital staff (clinical and non-clinical) C-suite and senior management and understand their most pressing problems. As such you are also working as a connection between commercial team, IHS consulting, business development colleagues, the distributors and the clients you serve. Additionally, you will interact with multiple stakeholders within the Medtronic organization, including the Integrated Health Solutions team, market development teams, sales team, etc.Main job duties / responsibilities are:

• Establishes productive, professional relationships with key personnel in assigned customer accounts and Medtronic distributors.
• Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations.
• Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts
• Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.
• Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
• Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel. Partner with key hospital stakeholders, influencing them by developing well-articulated situation analysis for change while aligning with Medtronic distributors in the region.
• Develop actionable plans for immediate improvement and costs benefit solutions
• Manage and execute end-to-end projects, leading to quantified economic value
• Map, understand and assess clinical pathways and patient journeys within a hospital or health system settings
• Understand and outline population health trends and impacts on the patient journey and outcomes
• Work with accounts to drive complex transformational change, implement innovative growth strategies, streamline patient-focused care pathways and optimize operations
• Drive data analytics around clinical, operational and financial outcomes

Key areas of expertise are:

• Project / program management skills in Healthcare
• Relationship building / customer engagement skills
• Consultancy expertise in Healthcare
• Change management skills
• Problem solving

Accountabilities and performance measures:

• Achieves assigned sales quota in designated strategic accounts.
• Meets assigned expectations for profitability.
• Achieves strategic customer objectives defined by company management.
• Completes strategic customer account plans that meet company standards.
• Maintains high customer satisfaction ratings that meet company standards.
• Completes required training and development objectives within the assigned time frame.