Watches & Fine Jewelry Sales Assistant

Full Time

Website Chanel

CHANEL is a private company and a world leader in creating, developing, manufacturing and distributing luxury products. Founded by Gabrielle Chanel at the beginning of the last century, CHANEL offers a broad range of high-end creations, including Ready-to-Wear, Leather Goods, Fashion Accessories, Eyewear, Fragrances, Makeup, Skincare, Jewelry and Watches. CHANEL is also renowned for its Haute Couture collections, presented twice yearly in Paris, and for having acquired a large number of specialized suppliers, collectively known as the Métiers d’Art. CHANEL is dedicated to ultimate luxury and to the highest level of craftsmanship. It is a brand whose core values remain historically grounded on exceptional creation. As such, CHANEL promotes culture, art, creativity and “savoir-faire” throughout the world, and invests significantly in people, R&D and innovation. At the end of 2019, CHANEL employed more than 28,000 people across the world.

Watches & Fine Jewelry Sales Assistant

Reporting to the Deputy Boutique Manager, you will be part of the Watches and Fine Jewelry sales team within Mall of the Emirates twin boutique and will contribute to the development of sales by offering our clients the highest level of customer service.

Your main responsibilities are:

Client experience:

  • Create a luxurious experience for every client entering our boutique in line with Chanel’s exceptional services
  • Ensure clients are welcomed in warm, personalized and engaging manner in order to create strong relationships with them and encourage brand loyalty
  • Actively recruit new prospects from Fashion and convert to Watches and Fine Jewelry clients
  • Advise, guide and help clients by providing information on our collections
  • Set up lasting and trustful relationships with clients trough attentive, proactive and personalized clienteling actions
  • Handle aftersales cases with confidence, tact and discretion by providing suitable solutions

Boutique operations:

  • Ensure sales-related procedures are followed accurately
  • Participate in daily operational tasks relative to the running of the boutique
  • Check stock levels regularly, participate regularly in inventory management including cycle counts
  • Maintain the boutique according to current visual merchandising standards
  • Work effectively and efficiently with Fashion colleagues and management

You have 5 years of experience in a luxury Retail environment, preferably in Watches & Jewelry. You have a solid understanding of client service and operations in the boutique. You are passionate about Watches and Fine Jewelry and have a strong Fashion sensitivity. Your strong interpersonal, communication and influencing skills will be real assets to succeed in this position.

English is a must, another language will be a plus.

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